Technical Service Representative
Travel Position

As a Technical Service Representative, you will be supporting SE customers with technical issue resolution and training. The TSR works as a team with the Service Manager, Account Manager, and other TSR’s promoting and fostering the use of SE products with customers directly.

Responsibilities:

Responding to customer phone calls, callouts, and field dispatches
Providing preventive equipment maintenance and inspections
Machine commissioning including technical training on new/rebuild equipment installations
Inspecting, troubleshooting, and reporting of all in the field failures
Repairing equipment and replacing faulty parts as required
Meeting with the customer to determine the nature of the parts and services needed
Encouraging the customer to use SE products by highlighting the qualities, advantages, and benefits of the product lines and parts offered by SE
Maintaining equipment stock and tooling in the company vehicle
Timely completion of all post job duties including, but not limited to service reporting and timesheets
Maintaining a strong customer relationship through a positive, initiative-taking & professional approach
Mentorship, development, and guidance of less experienced peers
Safe & compliant performance of all activities in line with SE and our customer's EHS guidelines
Maintaining integrity to ensure compliance with state/federal regulatory agencies as well as customers alike
Referencing manuals for part numbers, assisting customers with parts orders, and ordering parts needed for field repairs
Perform other related duties as assigned by supervisor

Requirements:

High school diploma, GED, or relevant technical certificate
Ability to travel and work according to a changing schedule and locations
Excellent time management, mechanical, electrical, and problem-solving skills
Effective communication and training skills
Physically fit and able to work with heavy equipment
Ability to lift 50 lbs.
2 Year Technical Training or at least 5 years of experience in service/repair of mining equipment. • MSHA underground qualification

Locations