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Customer Service Representative
Tazewell, VA

 Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.


Responsibilities:

  • Always maintaining a positive and professional attitude toward the customer

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Responding promptly to customer inquiries

  • Direct interface with customers on a daily basis

  • Receive/Review/Process Purchase Orders and Quote request from Customers

  • Generate sales leads/quote customers

  • Monitor material availability and interface with purchasing

  • Communicating and coordinating with colleagues, as necessary

  • Parts Interpretation - Serves customers by providing product and service information and resolving product and service problems

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Maintain customers records by updating account information

  • Contributes to team effort by accomplishing related results as needed

  • Expedite Purchase Orders to fulfill orders for customers

  • Assist in exceeding KPI/Goals for the department and the company

  • Any other Job assigned by Supervisor
     

Requirements:

  • High school diploma, general education degree, or equivalent

  • Team Player 

  • Product Knowledge 

  • Quality Focus 

  • Problem Solving 

  • Documentation/Organizational Skills 

  • Analyzing Information 

  • Able to multi-task, prioritize and manage time effectively. 

  • System/Computer Skills-Competency in Microsoft applications including Word and Excel

  • Excellent communication and presentation skills
     

Benefits:

  • Simple IRA with company match

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Locations

847 Steeles Lane
Tazewell, Virginia 24651

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